COVID-19 Letter From Administrator
I would like to personally thank you for your patience during this very unusual time we are all facing. This is an unprecedented time for all of us and we appreciate the support and kind words of encouragement we have received. We continue to monitor and look to our state and federal governing bodies on updates for Covid-19.
Most of you already know that we are an Athena Health Care Systems’ managed center, which means we are part of southern New England’s largest provider of skilled nursing and post-acute care services. As such, we have access to many policies and procedures to plan for such circumstances and access to additional resources for planning and contingencies.
Some of those contingencies include ensuring that we have adequate staffing in times of natural and other disasters and access to needed provisions to ensure uninterrupted care of our residents, including food, medical supplies and other necessities.
Our center has many policies and procedures for regular cleaning and infection prevention protocols, all of which we follow daily. During flu season and certain times of the year, we are at an increased level for infection prevention. We are now at an even more heightened level. We have stepped up our typical cleaning and disinfecting schedule that would be in place during flu season to include an enhanced cleaning schedule and upping our surface cleaning on high contact areas, to name a few.
We all have many questions on Covid-19 and will leave that to our local and national leaders to share. However, we know one of your biggest questions is, “how can you visit with your loved one?” The Recreation Department has set up Skype and Face-time so that you can virtually visit your family member. To set up an appointment please email firstname.lastname@example.org or call us at 860-489-1008 to be placed on the list. We are asking that each call be 15 minutes in length so that everyone will have a chance to meet with their family. We also encourage family members to call and send letters. As soon as we know of any changes to the restrictions on visitors, we will let you know. We will provide email updates as often as possible. If you have Facebook – please like and follow our page (@ValerieManorhcc) and look for updates there as well.
We will be working to set up a Town Hall Conference Call in the coming week but please do not hesitate to reach out to me via email or call the facility (860-489-1008) with any questions you may have.
Marisa Jones, LNHA, MBA